Frequently Asked Questions
Everything you need to know about shopping with ShopTaiwan.us
What are your shipping rates and delivery times?
We offer standard and expedited shipping options across the United States. Standard shipping typically takes 3-7 business days, while expedited orders arrive within 1-3 business days. Free shipping is available on orders over $75.
Do you ship internationally or just within the US?
Currently, ShopTaiwan.us primarily serves customers within the United States. We are working on expanding our logistics to include international destinations in the near future.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return most items in their original condition within 30 days of delivery for a full refund or exchange.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your package's progress.
Are the products authentic and imported from Taiwan?
Yes, we take pride in sourcing authentic, high-quality products directly from reputable manufacturers and artisans in Taiwan to ensure you receive genuine goods.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.